Return Policy Page

1. Application for Returns/Refunds

Subject to the terms and conditions in this Refunds and Return Policy and the Terms of Service, Buyer may apply for return of the purchased items (“Item”) and/or refund prior to the expiry of the ISP Guarantee Period.

ISP Guarantee is a service provided by ISP, on User’s request, to assist Users in dealing with certain conflicts which may arise during the course of a transaction. Users may communicate with each other privately to resolve their differences or approach their relevant local authorities to assist them in overcoming any dispute prior, during or after using ISP Guarantee.

2. Application for the Return of an Item

Buyer may only apply for the refund and/or return of the Item in the following circumstances:
• The Item has not been received by Buyer;
• The Item was defective or damaged on delivery;
• Seller has delivered an Item that does not match the agreed specification (e.g. wrong size, colour, etc.) to Buyer;
• The Item delivered to Buyer is materially different from the description provided by Seller in the listing of the Item; or
• By way of private agreement with Seller and Seller must send his/her confirmation to WarongMall confirming such agreement.

Buyer’s application must be submitted via ispshopping76@gmail.com


The approval of your request for refund and return will be made by ISP in its sole discretion. Buyer acknowledges and agrees that ISP’s decision is final, conclusive and binding, and covenants and agrees that it will not bring suit or otherwise assert any claim against ISP or its affiliates in relation to such decision.

In the event where Buyer has commenced legal action against Seller, Buyer may provide the formal notification from the appropriate authority to ISP to request ISP to continue to hold the purchase monies until a formal determination is available. ISP will, at its sole and absolute discretion, determine whether it is necessary to continue to hold such purchase monies.

3. Rights of Sellers

When ISP receives an application from Buyer for the return of the Item and/or refund, ISP will notify Seller in writing. Seller may respond to Buyer’s application according to the steps provided by ISP in the written notification. Seller must respond within the time-frame stipulated in the written notification (the “Stipulated Period”). Should ISP not hear from Seller within the Stipulated Period, ISP will assume that Seller has no response to Buyer’s application and will proceed to assess Buyer’s application without further notice to Seller. ISP will review each Seller’s response on a case-by-case basis and, in its sole discretion, determine whether Buyer’s application may be successful against the circumstances stated by Seller.

4. Condition of Returning Item

To enjoy a hassle-free experience when returning the Item, Buyer should ensure that the Item, including any complimentary items such as accessories that come with the Item, must be returned to Seller in the condition received by Buyer on delivery. We will recommend Buyer to take a photo of the Item upon receipt.

5. Liability of Product Return Shipping Fee

i) In the scenario of an unforeseen error from the seller's end (i.e - damaged, faulty or wrong product delivered to the buyer), the seller will bear buyer's return shipping fee.
ii) In the scenario of the buyer's change of mind, buyer shall get seller's consent prior to the return request and buyer will bear the return shipping fee.
iii) In the scenario where both seller-buyer disputing the party liable for the return shipping fee, ISP at its sole discretion will determine the party liable for the return shipping fee.

6. Refunds

Buyer will only be refunded after ISP has received the confirmation from Seller that Seller has received the returned Item. In the event where ISP does not hear from Seller within a specified time, ISP will be at liberty to refund the applicable sum to Buyer without further notice to Seller. The refund will be made to Buyer’s USDT wallet, whichever is applicable.